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Field notes2024-01-23 · Archive

Backlog size is inversely proportional to how often we talk to customers

Original English

Where this applies — and where it may not

Original English evidence, selected for practical experience and outcomes. Read the source discussion for context.

From the discussion

“The support staff of a bank I'm customer of don't have a way to see the UI I'm using.”

@pmontra · View source

Backlog size is inversely proportional to how often we talk to customers

@pmontra · 372 points · 170 comments

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Source: OpenIndex Hacker News dataset (ODC-By). Original content belongs to its authors. Summaries, translations, and suggested steps are AI-assisted editorial work. Read the sources; individual outcomes are not guarantees.